Jolene Sopalski
Multifamily Ninja
Jolene Sopalski | Multifamily Ninja
Professional info
I have over 15 years of sales and customer service experience. In 2008 I joined the multifamily industry as a leasing agent for a 202 LIHTC community in Orange Park, FL. Since joining the multifamily industry I have held the following positions of Assistant Manager, Community Manager and Executive Marketing Specialist. During my time within the multifamily industry I have established a reputation for increasing economic and physical occupancy as well as lowering delinquency on LIHTC and Conventional communities. My specialties include turning around distressed portfolios and excel at working within tight budgets and government compliance restraints. Because of my experience with these types of communities, I understand that marketing and training is integral to a community's success and can impact the asset value of not only the community but for the owner and property management company as a whole.
Work experience
Integrated Marketing Specialist at Multiple Companies
August 2013-Present
I work with companies world wide to develop strategic marketing plans,implement said plans, and maximize your return on investment. My experience includes social media marketing on platforms such as Facebook, Twitter, Pinterest, Instagram, LinkedIn, and Google+. Custom consulting options are available based on the scope, scale, and complexity of your organization. 10 to 15 hours per week available as of January 2014. New contracts accepted as a first come first serve basis. Contact me today!
Maysonet Enterprises, LLC
Executive Marketing & Training Specialist
August 2012-August 2013
In this position I was responsible for the marketing of 2000 units and training of 50 plus employees. My position required that I created marketing strategies for each property, identify and analyze market conditions to adjust pricing or marketing strategies as needed, analyze property demographics and market to determine brand identity, use media sources that maximize online marketing and ROI, maintain online reputation of all properties and develop new business strategies to bring on new clients. In addition to my marketing position I also developed, initiated and monitor employee training that included online and personal on site training.
Property Manager
December 2011-August 2012
Oversaw a multimillion dollar renovation of both the exterior and interior of the property to include meeting daily with contractors, vendors, identifying any potential problems in production that need to be brought to my direct supervisors’ attention. Supervised a team of four (3 maintenance and one leasing agent) which included daily training from customer service to preventative maintenance. Created an aggressive marketing campaign to reposition the property and increase to the physical occupancy but the economic occupancy. Worked one on one with our corporate office to decrease cost of operating expenses and to keep the renovation cost per unit within the budget so that the property would turn a profit. Created a Resident Retention Program to not only retain our current residents but influence our future residents to lease with us.
Cornerstone Residential
Assistant Community Manager
March 2011-December 2011
Community Manager right hand that was responsible for lowering a $150K delinquency among residents by aggressively collecting the past due monies. I was able to team up with Regions Bank and host monthly financial classes for those on the delinquency report. In addition to this discovered $21K was stolen from the previous Assistant Manager and worked one on one with the Community Manager to clean up the debt. Through the Financial program and recovering the $21K we were able to collect on 99.65% of rent by August. In addition I assisted the Community Manager with the program report, weekly corporate reports, walked make ready apartments, approved files for move in and insured that all leasing agents maintain the company guidelines. Assist the Community Manager with resident retention, direct outreach marketing & training of leasing team.
Finlay Management
Assistant Community Manager
October 2010-March 2011
Created and initiated a marketing plan to increase occupancy at the property. Re-certified current residents according to the LIHTC guidelines. Created a monthly property newsletter to stay within the guidelines established by the company. In charge of submitting invoices to the property management software. Conducting Training Classes On Marketing to a team of 6 leasing agents and owner of company. Increased Occupancy by 10% in first 60 days of employment. Decreased Delinquency by 10% within first three months.
WRH Realty Services
Leasing Specialist
February 2008-October 2010
As a leasing agent my main responsibility was to lease apartments and retain residents. In addition to leasing I also performed daily outreach marketing by building business relationships and utilizing free online posting sites to generate leads. Promoted to Leasing Specialist Floater/Mentor for Region within a year of employment. As a LSFM I was to assist properties that had market rate rents, PBV, Public Housing & LIHTC with their leasing, training of new leasing agents, marketing, resident retention and renewals in accordance to the LIHTC guidelines. To assist with this I created a Leasing How to Guide Book for all established and new leasing agents to utilize.
Utah Valley State College
2001-2003
Major in Biology and Minor in English. Degree not completed due to change of interest.
Google Analytics Academy-Digital Analytics Academy
2013-2013
Digital Analytics Fundamentals
This three-week course provides a foundation for marketers and analysts seeking to understand the core principles of digital analytics and to improve business performance through better digital measurement.
Course highlights include:
An overview of today’s digital measurement landscape
Guidance on how to build an effective measurement plan
Best practices for collecting actionable data
Descriptions of key digital measurement concepts, terminology and analysis techniques
Deep-dives into Google Analytics reports with specific examples for evaluating your digital marketing performance
Education
Achievements
2008 Rookie Leasing Specialist of The Year
The Training Factor 2011 Aspire Scholarship Winner
Rent & Retain Published- Oct, Nov. Dec 2011 Issue
Indiana Apartment Association Published- 2011 & 2012
First Coast Apartment Association Published- Nov/Dec 2011
NAA Education Conference Presenter for 2014
AIM 2014 Conference
Leading a Panel
Skills
Social Media
Budgets
Marketing Plans
AMSI, Yardi, Appfolio, Rent Manager
Training
Microsoft Office
Sales
2010 - present
2010 - present